The short version. We collect only what we need to take your order, ship it, and support you afterward. We never sell your personal information. You can ask us for a copy of your data, or ask us to delete it, at any time by emailing care@lumiereskincarecaps.com.
Lumière Skincare Capsules ("Lumière," "we," "us") operates lumiereskincarecaps.com and sells single-use skincare capsules directly to customers. We are based in Gaithersburg, Maryland, USA. This policy explains what we do with personal information collected through our website, our customer portal, and our customer service channels.
We never see or store your full card number. Payments are processed by Stripe, which handles card data directly under PCI-DSS standards. We receive only a confirmation, the last four digits, and the card brand.
| Purpose | What this means |
|---|---|
| Fulfilling orders | Taking payment, shipping your products, sending tracking and receipts |
| Customer support | Answering questions, handling returns and refunds |
| Account management | Letting you sign in, view orders, and manage subscriptions |
| Marketing | Sending The Letter and offers — only if you opted in, and you can unsubscribe anytime |
| Improving the site | Understanding which pages help people and which don't |
| Fraud prevention | Detecting suspicious orders, refund abuse, and affiliate fraud |
| Legal obligations | Tax records, accounting, and responding to lawful requests |
We do not sell your personal information, and we do not share it with third parties for their own marketing.
Where GDPR applies, we process personal data on these bases: contract (to fulfil your order), consent (marketing emails and non-essential cookies), legitimate interests (site improvement, fraud prevention, security), and legal obligation (tax and accounting records).
We share information only with service providers who need it to do their job for us, under contracts that limit how they may use it:
We may also disclose information if required by law, to protect our rights or someone's safety, or as part of a business sale or merger — in which case we'll tell you before your information becomes subject to a different policy.
Cookies are small files stored by your browser. We use:
You can block or delete cookies in your browser settings. Blocking essential cookies will break checkout and sign-in. We honour Global Privacy Control (GPC) signals where required by law.
Our site also uses your browser's local storage to remember your cart and preferences. That data stays on your device.
Depending on where you live, you may have the right to:
To exercise any of these, email care@lumiereskincarecaps.com. We'll respond within 30 days (45 days for California requests, where an extension may apply). We may need to verify your identity first. Portal account holders can also download their own data directly from the Account tab.
California residents (CCPA/CPRA): the categories above describe the personal information we collect, why, and who we share it with. We have not sold or shared personal information for cross-context behavioural advertising in the past twelve months.
UK/EU residents: you also have the right to lodge a complaint with your local supervisory authority.
We use HTTPS encryption across the site, restrict who on our team can access customer data, and rely on established providers (like Stripe) for payment handling. No system is perfectly secure, but if a breach affects your personal information we will notify you and the relevant authorities as required by law.
Our products and site are intended for adults. We don't knowingly collect personal information from anyone under 16. If you believe a child has given us information, email us and we'll delete it.
We're based in the United States, and information you give us is processed there. If you're in the UK, EU, or elsewhere, your information will be transferred to the US, protected by appropriate safeguards such as Standard Contractual Clauses where required.
If we make significant changes, we'll update the date at the top of this page and, where the change materially affects you, notify you by email or a notice on the site.
Lumière Skincare Capsules
Gaithersburg, MD 20878, USA
Privacy questions: care@lumiereskincarecaps.com
This policy is written to be readable and accurate for our business. It is not legal advice — if you operate in a heavily regulated market or expand internationally, have a qualified attorney review it.